Answer
Mar 02, 2023 - 10:20 AM
Please follow the steps listed below to ensure the return or exchange of your discount office supplies is properly completed:
- Complete and submit the Return/Exchange Authorization Form (RMA). E-mail an image of the defective/damaged/wrong filled product to support@ontimesupplies.com
- A Return Authorization number and instructions on where to ship your items will be sent to your email address within 48 hours.
- Follow the return instructions carefully. Failure to do so could invalidate your return.
- Once returned office products are received, please allow 14 days for your return to be processed. Leaving out any of the steps outlined above could result in processing delays and/or restocking fees.
Note: A return authorization number is required for all returned and exchange items. The RMA number is only valid for 14 days after it has been issued.
Our complete return policy can be found here!
